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Shopify tweaks

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FAQ

The Basics

Purchase a task or use our easy TweakQuoter. You will receive an email for confirmation to setup your account where you can detail the task and supply relevant information. After submission you will receive Tweak Approval containing:

-TASK SCOPE

-ESTIMATED COMPLETION TIME

-DEDICATED CONTACT REPRESENTATIVE

-TWEAK COST*

Submit or reject the Tweak Approval and the Tweak(s) begins. You will recieve periodic updates from representative as work is ongoing.
*Depending on scope and delivary your representative will have outlined and noted any additional charges here. No additonal charges apply until Tweak Approval and at anytime prior to approval you are entitled to full refund by the TweakSuite Guarantee. You can also contact your dedicated representative at this time to make any changes and/or discuss your Tweak Approval. 

Tweaks are basically simple tasks performed to you website or eCommerce store. Purchase your desired task or use our easy TweakQuoter to begin the process. All Tweaks are guaranteed by the TweakSuite Guarantee.

Platforms:

-Shopify

-Shopify Plus

-WooCommerce

-WordPress

Small Task Examples:

-Header Footer and Navigation configuration

-SEO & Web Optimization

-Theme Tweaks & configuration

- Custom Fonts, Design & CSS

-Custom HTML & Java

-Forms & Popups

-Troubleshooting

-Cart, Checkout and Payment

-Sales Channels and App Integration

For a large scopes like custome themes, mutli-tweaks, platform migration, and managed service use or easy TweakQuoter or visit our parent compant OWC.

98% of Tweaks takes are completed within 24-72 hours after your final approval is submitted. Obviously some tasks take longer than others depending on scope. You are notified any of additional time requirements prior to Tweak approval. We do offer expedited service at an additional charge. Rush charges noted on Tweak approval agreement.

NOTE: No charges will ever be applied without your consent. If we can't meet your time restraints, you will be notified and refunded  prior to Tweak approval.

Suite Information

Use our easy TweakQuoter and get a quote and estimated time of completion for all your task.

The diamond industry has in the past been associated with conflict and exploitation, the industry has taken a number of pro-active steps to combat this, most notably in the form of the Kimberley Process (which certifies that diamonds originate from conflict free zones). Through our procurement and polishing division we are subject to rigorous requirements which set out the detailed standards that our procurement and polishing division is required to adhere to in order to maintain its status. Among other requirements there is a focus on supply chain management, provenance claims, child and forced labour and ethical standards generally. 

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For all repair inquiries, please email us. Please include your name, proof of purchase, and a description and photo of the damage to help us provide you with an accurate repair quote.

All repairs will be complete within 2 months of when we receive them.

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